Terms and Conditions

Terms and Conditions

Thank you for visiting our website, www.innerwell.com.au.  By accessing this website and related services, you agree to be bound by these Terms and Conditions, and warrant that you have legal capacity to enter into a binding contract and will comply with the Terms at all times.

You must review our Terms carefully and immediately cease using our website if you do not agree to these Terms.

Collection Notice

We collect personal information about you for purposes set out in our Privacy Policy.

We may disclose that information to third parties that help us deliver our services, as required by law, or otherwise as set out in our Privacy Policy.  If you do not provide this information, we may not be able to provide all of our services or products to you.

Our Privacy Policy explains: how we store and use, and how you may access and correct your personal information; how you can lodge a complaint regarding the handling of your personal information; and how we will handle any complaint.  If you would like any further information about our privacy policies and practices, please contact us.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in our Privacy Policy and these Terms.

Accuracy, completeness and timeliness of information

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered.  While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, we make no warranty regarding the information on this website.  You should monitor any changes to the information contained on this website.

We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it.  However, we do not undertake to keep the website updated and we are not liable to you or anyone else if errors occur in the information on the website or if that information is inaccurate, not up-to-date, or incomplete.

Medical Disclaimer

Information provided by Innerwell website should not be considered as a medical diagnosis or form of treatment. Content found on Innerwell website does not replace or undermine medical advice. Content is used for knowledge and information not for purposes of self diagnosis. Starting any health, nutritional, or supplemental-related treatment should be discussed / seeked by a physician, medical practitioner, or qualified health provider regarding any ongoing medical treatment or medical questions you have.

Practitioner Only Products

It is up to the customer to be responsible for the purchase of the correct products prescribed by their practitioner. Innerwell is not responsible if a customer provides false information about their practitioner.

Promotions, competitions and reviews

For certain campaigns, reviews, promotions or contests, additional terms and conditions may apply.  If you want to participate in such a campaign, promotion or contest, you will be required to agree to the relevant terms and conditions applicable to that campaign, promotion or contest.  In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

Purchases

You may choose to make purchases via this website.  By electing to make a purchase, you agree to pay the advertised price and any additional fees including transaction fees listed when you place your order, using your elected form of payment.  You also warrant that:

  1. you are authorised to use the credit card, merchant account or other account that you use to make this payment; and
  2. you will keep all billing information current at all times.

All payments are managed and processed by a third-party merchant.  We do not collect or use any of your credit card or other personal payment information.

If you believe there has been a mistake or unauthorised transaction on your account in relation to our website, you can notify us in the following ways:  Refunds are granted if the customer changes their mind and returns the product unused and with all tags attached within 7 days. We will take steps to investigate the matter and inform you of our findings within a reasonable time period. No returns available on cosmetic products.

We aim for accurate product images, pricing, and product information. However, errors in images or pricing may occur. Should an item be listed with an incorrect price, information, or image, Innerwell maintains the right to refuse or cancel any orders placed for that item.

If an item is has the incorrect price, we will either contact you with instructions for completing the order or cancel your order and notify you of the cancellation. Prices and availability are subject to change without notice. The prices displayed on the Innerwell website are listed in Australian (AUD) dollars.

These prices are valid and effective only within Australia. Furthermore, all listed prices do not include shipping, handling, or sales tax. Charges for shipping, handling, and/or sales tax will be added to your invoice total. You are responsible for paying any shipping and handling charges as well as state, local, sales, or use taxes that may apply. Innerwell does not ship products outside of the Commonwealth of Australia.

Linked Sites

Our website may contain links to websites operated by third parties.  Those links are provided for convenience and may not remain current or be maintained.  Unless expressly stated otherwise, we do not endorse and are not responsible for or have any control over or rights in the content on those linked websites.

Intellectual property rights

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website.

Your use of this website does not grant or transfer any rights, title or interest to you in relation to this website or the Content.  We only grant you permission to access the website and view the Content on these Terms.   All other use, reproduction or redistribution of the whole or any part of this website and any Content is prohibited to the maximum extent permitted by law and may result in you incurring civil and criminal penalties.

No commercial use

This website is for your personal, non-commercial use only.  You must not use this website to further any commercial purpose in any circumstance.

For the avoidance of doubt and without limiting any of the Terms, you must not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website.

Use

By using this website, you warrant and represent that you will not:

  1. provide your log-on credentials to any third party;
  2. use this website in a way that breaches the Terms, any laws or infringes any rights of third parties;
  3. interfere with anyone else’s use of this website, including sending spam; and
  4. copy, scrape or reproduce content from this website including information about third parties without their consent.

In consideration of the circumstances, and where we think it is reasonable to do so, we may suspend or terminate your access to this website and reserve the right to take any appropriate steps at law to protect our interests or those of third parties.

Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

  1. any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals;
  2. using this website to defame or libel us, our employees or other individuals;
  3. uploading files that contain viruses that may cause damage to our property or the property of other individuals;
  4. posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

Access

We reserve the right to restrict, suspend or terminate without notice your access to any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

Warranties

To the maximum extent permitted by law, we make no warranties or representations about this website, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

Nothing in the Terms purports to modify or exclude the conditions, warranties, and other legal rights under the Competition and Consumer Act 2010 (Cth) and Competition and Consumer Regulation 2010 (Cth) (Australian Consumer Law).

Liability

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, cost, damage or liability – irrespective of the manner in which it occurs – which may be suffered due to your use of our website or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.  By using this website, you agree to irrevocably release us from any such claims.

For the avoidance of doubt and without limiting these Terms, we specifically exclude all liability to you or anyone else for any loss or damage caused by interference with or damage to your computer systems in connection with the use of this website, or a linked website or website.  You must take your own precautions to ensure that your device remains free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your devices.

Jurisdiction and governing law

Your use of the website and these Terms are governed by the laws of New South Wales and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.

Feedback and complaints

We welcome any feedback our customers have regarding this website and how we can improve your user experience.  In the event of any bug or software issues, general feedback and/or complaints, please contact info@innerwell.com.au.

Shipping

Order Value Under $129 + GST Freight $11.00 + GST. Order Over $129 + GST Freight Free.
An additional freight charge may apply for shipping of heavy/ bulk items or heavy low cost items. Our customer service staff will advise of any extra costs prior to shipping. A remote location freight surcharge may apply to some customers in remote areas. Our customer service staff will advise if this surcharge applies at the time of order.


Returns Policy

Requests for credits or returns must be made within 7 days of delivery of goods. All goods to be returned, whether defective, incorrectly sent or otherwise, must be authorised by Oborne Health Supplies. To discuss your return please contact a customer service member, who will provide you with a Return Authorisation form which must be included with all goods authorised to be returned.

Contact details are: Innerwell 0452 384 793

Items supplied on a 'No Return Basis' including but not limited to cosmetics and special order items will not be accepted for return.

Requests for return/credit of goods due to errors in order processing or damaged items will be arranged at the expense of Oborne Health Supplies. Items ordered in error may be accepted for return at the cost to the customer. In all instances, please ensure that the goods to be returned are packaged in a strong box so they will not be crushed or damaged in transit. Your Customer Service member will advise you of the best method for returning goods.

The following criteria MUST be met in order for items to be accepted for return:

  • Goods being returned for any reason must be notified within 7 days of receipt
  • Goods must be returned to Oborne Health Supplies and received within 14 days of receipt, unless otherwise approved by Customer Service staff
  • Goods for return must be accompanied by a completed and corresponding return authorisation form issued by Customer Service.
  • Any damage to goods that is incurred in return transit to Oborne Health Supplies resulting from poor packaging or otherwise, is solely the responsibility of the customer.
  • Goods will not be accepted for return and a credit will not be issued if it is deemed not to be in original condition. The internal packaging must not show evidence of tampering in any manner.
  • Goods must be properly and securely packed in a strong box for return and it is the customer’s responsibility to ensure the goods are received by Oborne Health Supplies.
  • All return post must be clearly addressed to one of the following (to be confirmed by Customer Service):
    -Oborne Health Supplies, 29 Lionel Road, Mt Waverley, VIC 3149, OR
    -Oborne Health Supplies, 11 Combarton St, Brendale QLD 4500, OR
    -Oborne Health Supplies, 2 Craft St, Canning Vale WA 6155.
  • The sender's name and address must also be clearly marked on the box being returned.
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